Privacy Policy
Compliant with the new Swiss Federal Act on Data Protection (nFADP, effective 1 September 2023)
1. Data Controller
Jump Online Services Sàrl
Chemin des Toules 12
3963 Montana-Village
Valais, Suisse
Email : privacy@j-o.app
Phone : 027 481 00 27
2. Data Collected
2.1 Contact Form
When you contact us through our form, we collect:
- First and last name (required)
- Professional email address (required)
- Company name (required)
- Phone number (optional)
- Request type (required)
- Message (required)
2.2 Technical Data
During your visit, we automatically collect:
- Anonymised IP address
- Browser type and version
- Operating system
- Pages visited and time spent
- Date and time of visit
3. Purpose of Processing
We process your personal data for the following purposes:
- Processing requests : Responding to your contact and information requests
- Business relationship : Establishing and maintaining a business relationship
- Service improvement : Analysing website usage to improve our services
- Legal obligations : Fulfilling our Swiss accounting and tax obligations
4. Your Rights (nFADP)
In accordance with the nFADP, you have the following rights:
Right of access
Know what data we hold about you
Right to rectification
Correct inaccurate data
Right to erasure
Request deletion of your data
Right to data portability
Receive your data in a machine-readable format
Exercising your rights : Write to us at privacy@j-o.app with a proof of identity.
5. Data Retention
- Contact requests : 3 years after last contact
- Prospect data : 5 years after last interaction
- Client data : 10 years after contract end (Swiss accounting obligations)
- Technical data : 12 months maximum
6. Contact and Complaints
For any questions about this policy or to exercise your rights:
Email : privacy@j-o.app
Phone : 027 481 00 27
Mail :
Jump Online Services Sàrl
Chemin des Toules 12
3963 Montana-Village
Federal Data Protection and Information Commissioner (FDPIC) :
In case of dispute, you can file a complaint with the FDPIC:
www.edoeb.admin.ch