Question 1

Is Jump Online one person or a team?

Accepted Answer

Both. Alain Robyr is your single point of contact from A to Z — no transfers between departments, no anonymous tickets. When a project requires specialized expertise (design, legal, advanced infrastructure), Alain brings in qualified specialists from his 20-year professional network. You keep one contact, with the expertise of a complete team.

Question 2

Where exactly are you based?

Accepted Answer

Head office in Montana-Village (Chemin des Toules 12, CH-3963) and operational office in Sion (Route de Lentine 80, CH-1950). We travel directly to our clients throughout Valais: Sion, Sierre, Martigny, Monthey, Visp, Crans-Montana and beyond.

Question 3

Do you offer a free diagnostic before starting a project?

Accepted Answer

Yes, we offer a free, no-obligation 30-minute diagnostic. During this call, we analyze your current processes, identify potential productivity gains, and provide a realistic budget estimate with a timeline. You leave with a clear vision. Book via Calendly or contact us via WhatsApp at +41 79 238 88 73.

Question 4

Why choose a local IT partner in Valais?

Accepted Answer

Proximity: on-site interventions in less than 2 hours anywhere in Valais. Direct understanding of local economic specifics (tourism, construction, industry). Communication in French with German support for Upper Valais. More competitive rates than a Zurich or Geneva agency. Our regional presence since 2009 ensures personalized follow-up that large IT service companies cannot offer.

Question 5

You pay for Microsoft 365 — but is it properly configured?

Accepted Answer

The majority of SMEs we audit use only 20% of their M365 license features. Our free 30-minute audit checks: security (MFA enabled? password policies?), licenses (are you paying for unused features?), backups (is your data protected?), and adoption (are your teams using Teams, SharePoint, OneDrive effectively?). Result: a report with concrete recommendations.

Question 6

What does your managed IT service cover?

Accepted Answer

Our managed IT covers: proactive monitoring of your infrastructure, workstation and server management, network maintenance (UniFi, Synology), security updates and patches, user support, and on-site interventions in Valais. A single point of contact (Alain) instead of an impersonal call center. Packages from CHF 300/month.

Question 7

Do our applications integrate with Office 365?

Accepted Answer

Perfectly. Our applications integrate natively with Microsoft 365. Your applications can read/write in Excel and SharePoint, send emails via Outlook, create Teams meetings, generate Word/PDF documents, and integrate into Teams as a tab. If your company already uses Microsoft 365, the integration will be seamless — your users stay in their familiar environment.

Question 8

What is Copilot and how can I use it in my SME?

Accepted Answer

Microsoft Copilot is the AI assistant integrated into Word, Excel, PowerPoint, Teams and Outlook. It drafts emails, summarizes Teams meetings, analyzes Excel data, creates presentations from your documents. Copilot Studio allows creating custom AI agents for your business. We support deployment, configuration and training of your teams.

Question 9

What is the App Factory and how is it different from traditional development?

Accepted Answer

The App Factory is our accelerated development method combining human expertise and AI (Vibe Coding). Unlike traditional development (6-12 months, rigid specifications, high costs), the App Factory enables: delivery in 30 days maximum, rapid iterations with functional prototypes from 72h, 40-60% cost reduction through AI-accelerated coding, and flexibility to adjust along the way. The result is the same — a professional, secure and high-performance application — but delivered faster and at lower cost.

Question 10

What's the difference between a custom app and an ERP like SAP or Odoo?

Accepted Answer

An ERP (SAP, Odoo) is a generalist software covering a maximum of functions. A custom application is developed specifically for your business. Key differences: ERP entry cost (CHF 50,000-200,000+) vs App Factory (CHF 5,000-25,000), ERP implementation time (6-18 months) vs App Factory (2-6 weeks), customization (ERP limited by modules, App Factory 100% flexible). We also offer Odoo integration when an ERP is the right answer.

Question 11

Can we migrate our Excel files to a business application?

Accepted Answer

Yes, it's one of our most common cases! Many Valais SMEs operate with dozens of Excel files that become unmanageable. Our process: audit of your files, data cleaning and structuring, automated import into the new application, integrity verification, and training on the new interface. Migration is included in the project and happens without disruption.

Question 12

Can an application be connected to our Swiss accounting software?

Accepted Answer

Yes, we regularly integrate our applications with Abacus, Sage, Bexio, Crésus, and Winbiz. Typical integrations include: automatic invoice synchronization, client and supplier import/export, financial report generation, and payment reconciliation. This eliminates double entry and reduces accounting errors.

Question 13

Are our applications secure for sensitive data?

Accepted Answer

Absolutely. Our applications feature enterprise-standard security: AES 256-bit encryption, GDPR/FADP compliance, multi-factor authentication, and complete access auditing. Your data stays in Switzerland/Europe according to your preferences. We configure granular roles, data loss prevention policies, and automatic backups. For regulated sectors (healthcare, finance), we apply specific standards.

Question 14

Where is the data hosted?

Accepted Answer

We offer several options: cloud hosting in Switzerland (servers in Zurich or Geneva), EU hosting, or on-premise hosting in your own infrastructure. For companies subject to strict regulations (healthcare, finance, public administration), we commit to keeping data in Switzerland. All our solutions include daily automatic backups and end-to-end encryption.

Question 15

How to protect my SME against cyberattacks?

Accepted Answer

Our layered security approach: mandatory MFA on all accounts, next-generation firewall, endpoint protection (antivirus + EDR), web and email filtering, 3-2-1 backups, and most importantly employee awareness — the weakest link. We offer awareness training and phishing simulations to test and strengthen your teams' vigilance.

Question 16

What does a business application cost?

Accepted Answer

From CHF 5,000 for a simple app to CHF 25,000 for a complex project with multiple integrations. Simple Pack (CHF 5,000-7,500): 1 application, 2 integrations, 4h training, 3 months support. Standard Pack (CHF 12,000-15,000): 1-2 apps, 5 integrations, dashboards, 6 months support. Complete Pack (CHF 20,000-28,000): app suite, integrated AI, 12 months support. Average ROI is 240% over 12 months.

Question 17

Can payments be staggered?

Accepted Answer

Absolutely. We offer customized payment plans: 40% at project start, 40% on delivery, 20% after 30 days of use. Our prices are fixed and binding — if overruns occur due to our estimation errors, we absorb the additional costs.

Question 18

What support after delivery?

Accepted Answer

Our post-delivery support includes: 3 months of full support included (bugs, questions, minor adjustments), dedicated hotline, on-site interventions in Valais if needed, monitored security updates, and evolving documentation. After 3 months: on-demand support or annual contract with SLA. We remain your long-term digital partner.

Question 19

Hourly rate for consulting or training?

Accepted Answer

Additional training: CHF 185/hour. Assessment and consulting: CHF 1,480/day. Extended support: from CHF 300/month. Additional integration: CHF 800/integration. All prices in CHF excluding tax. The initial 30-minute diagnostic is always free and without obligation.

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