Support & Helpdesk — Someone who picks up when things break
A blue screen, a printer that won't cooperate, a server that stops responding. What matters is the speed of the response — and talking to someone who knows your setup.
At Jump Online, support is simple: you call, we answer. No voice menu with 7 options, no ticket sitting for 48 hours. We know your infrastructure because we installed it, and we solve the problem — remotely when possible, on-site when necessary.
Our commitment: a single point of contact. We know your first name, your server's name, and the printer that's been acting up since 2022. That's what proximity support means.
What we concretely do
Direct support
You call, we answer. No voice menu with 7 options, no ticket sitting for 48 hours. We know your infrastructure because we installed it.
Remote troubleshooting
Remote access, diagnosis, quick resolution. Most problems are solved in minutes without physical intervention.
On-site service
When the problem requires physical presence, we come anywhere in Valais. Faulty hardware, cabling, installation — we come to you.
Preventive maintenance
Updates, backup verification, cleanup, monitoring. We anticipate failures to avoid emergencies.
Documentation
Your setup is documented: network diagrams, hardware inventory, procedures. So interventions are fast and efficient.
Concrete examples
Outlook won't sync on Monday morning at 8am → resolved remotely in 10 minutes
Network printer missing after an update → reconfigured remotely
Employee locked out with expired password → reset in 2 minutes
NAS server with SMART alerts → disk replaced on-site before failure
New employee arriving Monday → M365 account, workstation configured, VPN access — ready Friday
Teams video not working → network update and firewall reconfiguration
FAQ — Support & Helpdesk
We come to you
Based in Sion, we provide on-site service throughout Valais. Not just remote support — we come to you to understand your real-world situation.
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